Customer Service Opening Hours


Open Hours

Monday 9:00 am – 6:00 pm
Tuesday 9:00 am – 6:00 pm
Wednesday 9:00 am – 6:00 pm
Thursday 9:00 am – 6:00 pm
Friday 9:00 am – 6:00 pm
Saturday 10:00 am – 5:00 pm
Sunday 10:00 am – 5:00 pm

Holiday Hours

Public Holidays 10:00 am – 5:00 pm
Christmas Day Closed
New Year's Day Closed

Car Park

The City Starts Here – your choice of car park for central city convenience.

71 Lichfield St, Christchurch (opposite bus interchange)

Entry is between 4:30am – Midnight, 7 days a week.

Exit at any time 24 hours a day, 7 days. Keep your parking ticket with you so you can pay at any of our ticket kiosks in the first-floor lobby before you return to your car.

Standard rates

Flat rate for first two hours, for any stay between 0 and 120 minutes a flat rate of $2 applies*

After the first 2 hours it’s $2 per half hour or part thereof, up to a maximum of $14 per day.*

Evening rates

Maximum charge is $6 if you enter after 4.30pm any day of the week and exit before 6am the following day.*

Weekend and Public Holiday rates

Maximum charge is $6 for up to 4 hours on weekends and public holidays*

Pay machines

There are two ways to pay –the pay machines and pay wave at the carpark exitPay machines are located in the Level 1 and Level 2 lobbies. If you use the pay machines, at the carpark exit the system registers that you’ve paid and the exit barrier arm will automatically lift. Drive out without putting your ticket in the exit column.

After hours access

To retrieve your car out of hours, take your parking ticket with you and type the pin number on your parking ticket into the pin pad next to the entry ramp on Lichfield Street alternatively, use the pin pad next to the after-hours door in Addison Lane (service lane off Lichfield Street and adjacent to Freshchoice CityMarket).

Permanent parking

If you’d like to enquire about a permanent park at The Crossing, please contact

For all operational issues please call Parkwatch on 0800 727 592 (24-hour service) and quote reference number P3102


An electronic Transaction Fee of 60 cents applies if you pay using your credit card or your debit card using a credit card function, such as paywave/tap-n-go. The electronic transaction fee does not apply to eftpos transactions.