Looking after our customers is our number one priority, just look for the friendly people at the Customer Services desk in the lift lobby on the first floor.


Customer Services

  • Store and local area directions
  • Purchase The Crossing Gift Cards
  • FREE wheelchair hire
  • Lost and found property
  • Taxi reservations
  • Defibrillator and trained first aid staff

Feel free to contact Customer Services on 027 506 8149 or via email by emailing [email protected].


Parents Room

Now Open!

We recognise the need to recoup whilst on an urban adventure with your little ones and have an amazing Parent Room available, you’ll find it on the 1st floor along from the main toilets.

There are change facilities, a microwave and kettle, comfy couches, feeding rooms, a play area and a child’s toilet.


Grooming Services

Espresso Carwash

Located in the ground floor of the car parking building 71 Lichfield Street.


  • Monday – Wednesday: 8am-5.30pm
  • Thursday: 8am-5pm
  • Friday: 8am-5.30pm
  • Saturday and Sunday: 9am-5pm

Zilch – Zero Emission Car Sharing

Zilch provides a sustainable alternative to car ownership, rental and fleet leasing. The car sharing service offers its members on-demand use of electric cars from locations in Christchurch and Auckland – including from The Crossing car park.

Built for Kiwis who want to reduce their carbon footprint and contribute to less cars on the road, Zilch offers membership for individuals and businesses. Grab a Zilch EV from The Crossing for emission-free trips around town, out of town, airport transfers or daily commuting. When you’re done with the car, drop it to the destination Zilch hub.

Zilch car sharing services offered from The Crossing:

  • EV hire:  By the hour or by the day
  • Self-drive EV airport transfers
  • Monthly EV commuter subscription packages
  • Corporate membership options

Join Zilch – Zilch is currently offering free membership, so it’s a great time to sign up.

Visit for more info