Gift Cards

The Perfect Gift, Their Way

Treat someone special to the luxury of choice with The Crossing Gift Card. Whether it’s discovering boutique fashion, enjoying a long lunch, or indulging in a beauty treatment, this is more than a gift – it’s an invitation to explore, unwind, and enjoy everything The Crossing has to offer. Beautifully presented in a sleek black envelope, it’s the perfect gesture for any occasion.

How It Works

  • Purchase a gift card at The Crossing’s Customer Service Desk on Level One, near the car park entrance.
  • Load any amount between $20 and $999.
  • Use it at participating fashion retailers, cafes, beauty and wellness providers, and FreshChoice City Market throughout The Crossing. Click here to view The Crossing retailers.
  • The balance remains on the card if not used in one transaction.
  • Gift cards are valid for 12 months from the date of purchase.
  • Any unused balance at the expiry date will be forfeited.
  • Gift cards cannot be refunded, reloaded, redeemed for cash, or used to buy another gift card.
  • Read our full gift card terms and conditions here.

Prefer to Shop Online?

You can now purchase The Crossing Gift Card online through our trusted partner, Give a Gift Card. Simply choose a value, personalise it with the recipient’s name, your name, and an optional message (up to 100 characters), and select delivery via email or SMS.

All online purchases are for physical gift cards, securely delivered in a signature-required CourierPost parcel. Payment can be made using POLi Easy Bank Transfer or Credit/Debit Card.

Online gifting made effortless – order now on Give a Gift Card.

Check Your Balance

Wondering how much is left on your gift card? Check your balance here or visit the Customer Service Desk for assistance.

Frequently Asked Questions

  • Where can I purchase a gift card?
    Gift cards can be purchased at The Crossing Customer Service Desk on Level One or ordered online via Give a Gift Card.
  • Can I personalise the gift card when buying online?
    Yes. You can add the recipient’s name, your name, and a short message (up to 100 characters) when ordering online.
  • How much can I load onto a gift card?
    Gift cards can be loaded with any amount between $20 and $999.
  • Where can I use my gift card?
    Gift cards can be redeemed at most stores, eateries, and beauty providers at The Crossing, including FreshChoice City Market. Click here to view The Crossing retailers. Excluded retailers: IHF Health Club and Strong Pilates.
  • How long is the gift card valid for?
    Gift cards are valid for 12 months from the date of purchase. Any remaining balance at expiry will be forfeited.
  • Can I use my gift card for multiple purchases?
    Yes. If the full balance isn’t used in one transaction, the remaining amount stays on the card.
  • How can I check my gift card balance?
    You can check your balance here or visit the Customer Service Desk at The Crossing.
  • Is the eGift card a digital card?
    No. All eGift Card purchases through Give a Gift Card are for physical cards that are delivered by signature-required courier.
  • Can I reload or refund a gift card?
    No. Gift cards cannot be reloaded, refunded, exchanged for cash, or used to purchase other gift cards.
  • What if my gift card is lost or stolen?
    Unfortunately, lost or stolen gift cards cannot be replaced. Please treat your card like cash.
  • Can I use my gift card for online shopping?
    Currently, The Crossing Gift Card is for in-store purchases only.
  • Are there any fees?
    There are no fees when purchasing a gift card in person at The Crossing’s Customer Service Desk. For online purchases, a $1.05 fee per card applies, along with a 3% payment surcharge for credit or debit card transactions.
  • Who can I contact for help with my order?
    For in-person purchases or general enquiries, visit or contact The Crossing Customer Service Desk. For online gift card orders, please contact the friendly team at [email protected].